FRONT OFFICE NOTES

Unit 2

CLASSIFICATION OF HOTELS

  1. Size : As per the size the hotel can be classified in four different sizes.

Small hotel:   25 rooms or lesser

Medium hotel:  26 to 100 rooms

Large hotel: 101 to 300 rooms

Very large hotels :  301 or more

  1. Star

1. Under this system, hotels are given a rating, from One Star to five Star, can be with or without alcohol,

2. Five Star Deluxe,

3. Heritage -Basic, Classic and Grand

C. Location & clientele

Transit hotels- situated near airport ,bus stand , railway station,targeted clientele

businessman,guest in transit,delayed flight,train,buses.

Business hotel- situated in cities at the prime location, targeted guests are businessman,corporates,

Resort- situated tourist places,far away from the city. Guests are tourists.

Motel- situated besides highways. Motorists are main clients.

Service Apartments − located in residential colonies. Long duration staying preffered.

Rotels − hotels on wheels .e.g Deccan Odyssey train.

Floating Hotels − situated on the , large lakes, rivers or seas. E.g cruise ships,

  1. Ownership basis

Single owner.

Corporate or chain hotels

Home stay

  1. Independent hotels

an Independent Hotel is a hotel that run by family or single owner. Nobody allowed to use their name or brand. E.g boutique hotels

  1. Management contracted hotels

the owner of the hotel ( building/real estate) appoints a management company to operate the hotel business …..under different ration of profit.

Simple way a property owner lease the property to hotel management company to run it as a hotel.

  1. Chains

A Hotel having more than one hotel operated by the same company or owner. E,g Taj hotels.

  1. Franchise/Affiliated

the main Hotel Franchise Company gives permission to the local owner to use the name or brand of main company’s .

  1. Supplementary accommodation

Different types of accommodations other than the general type, it may be temporary tents,huts that provide accommodation but not the regular services which are provided by the hotel.

  1. Time shares and condominium

the right to use a property for a specific period of time, e.g a week. fortnight, etc

whereas with a Condominium you are purchasing the property right (uses any time and any specific time period except ownership deeds)

unit 3

TYPES OF ROOMS

  1. Single

A room with a single bed. only meant for single occupancy. attached bathroom, a dressing table, a bedside table, and a writing table with a single chair .

  1. Double

A room with a double bed. depending upon the size of the bed there are two types:

king size double bed

queen size double bed

the furniture presents are dressing table, a writing table, a TV, and a small fridge.

  1. Twin

A room with two single beds with separate headboards. meant for two independent people. Furniture is a single bedside table placed between the two beds

  1. Suits

A room having one or more bedrooms and a living space.

Besides those rooms hotels have different rooms:

Cabana

Lanai

Penthouse

Hollywood twin rooms

Duplex

Sico

Unit 4.

FRONT OFFICE NOTES -TIME SHARE & VACATION OWNERSHIP

  1. What is time share? Referral chains & condominiums

Simple way we can say a timeshare is a property,it may be a hotel or resort.

More than one party having the rights to use the property,a certain period of time,maybe a week, or fifteen days .

They can use fixed time every year( fixed package) or different time every year (floater package) and one week of their choice in which they may use the property.

Cost of membership varies from Rs 1 lakh upwards and the annual maintenance costs about Rs 10,000 onwards depending on which package opted with the timeshare company. can also sell the share to others if they are not keen on holding it.

e.g , Club Mahindra, Country Club Sterling Holiday Resorts etc.

condominiums

A hotel or part of hotel or appartements whos part or some rooms have been sold for running different hotels with limited services.

E,g Tuscany Terraces, Harvest Hills and Great Maratha Golf Estate.

  1. How is it different from hotel business?
  1. Classification of timeshares

Floating week timeshare: One can reserve a vacation during certain times throughout the year.

Fixed week: The traditional timeshare one have a fixed-week to book a vacation at their chosen resort.

Points-based: one of the most common type of timeshare now. After purchasing a number of points which renew every year. One can book a holiday at their choosen resort or chains as many times in a year they like, as long as they have the eligible points .

D. Types of accommodation and their size

Bunglows

Private Clubs

Cotteges

Farm houses

Log huts

Tents

flats

Condo

FRONT OFFICE ORGANIZATION

  1. Function areas

B. Front office hierarchy

C. Duties and responsibilities

D. Personality traits